Frequently Asked Questions
Everything you need to know about shopping at Intersport Elverys.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's website to monitor your delivery status.
What is your return policy for sports equipment?
We offer a 30-day return policy for most items. Products must be in their original condition, unused, and with all tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned.
Do you offer Click & Collect services?
Yes, Click & Collect is available for free at over 50 Intersport Elverys stores across Ireland. Simply select your preferred store during the checkout process.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and One4all gift cards.
How do I know which shoe size to order?
We provide a comprehensive size guide on each product page. Since sizing can vary between brands like Nike, Adidas, and ASICS, we recommend checking the specific brand chart before purchasing.
Can I cancel or change my order after it has been placed?
We aim to process orders quickly, so changes may not always be possible. Please contact our customer service team immediately if you need to modify your order details.